Dispatch: We aim to dispatch all orders on the day of purchase, as long as the order is received before 1p.m., except on weekends and bank holidays when orders will be processed and dispatched on the next available working day – Wednesday.
Delivery: within 3 days of order apart from the lead up to Christmas when order deadlines and delivery times are given on our home page. If we cannot guarantee delivery in a specific time period, we will post details on the home page when applicable
Ireland or Northern Ireland Delivery Via Courier Service Next Day / 2 Day Delivery (Excludes Weekends)
Up to €150 value – €8 to Ireland and Northern Ireland
Over €150 value – Free to Ireland and Northern Ireland
International Buyers please contact the store or email us for a quote to ship the goods. We would however recommend Registered Post as there is no tracking facility on Standard Post
Returns In the event that faulty / broken items are received or items are missing from your order, RB Models should be notified via email within 24hrs of receipt of the goods. Please state if the item(s) are faulty, damaged or missing. RB Models will contact you a.s.a.p with instructions on how to return the item(s). A replacement will be sent to you on receipt of the returned item(s). If we have no replacement in stock, we may offer you a substitute item or full refund.
Item(s) returned for other reasons (eg. wrong goods ordered or item not required) must be received by RB Models in New, Unused condition and with no damages. In order to return item(s) you must email RB Models within 7 working days from the receipt. The original or return postage will not be refunded in these cases. A full refund for the item amount only shall be refunded on receipt of item(s) returned.
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